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Archive for November, 2010


NCL CEO to be on CBS’s hit show Undercover Boss

Posted by Anita Dunham-Potter On November - 30 - 2010

By Anita Dunham-Potter (editor@www.expertcruiser.com)

Norwegian Cruise Line and CBS jointly announced today that Norwegian’s CEO Kevin Sheehan will appear on an upcoming episode of the Emmy-nominated hit reality series “Undercover Boss” on the CBS Television Network.

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“With 11 Freestyle Cruising ships in our fleet and more than 16,000 employees both shipboard and shoreside, it’s challenging to keep in tune with our crew who are the face of the company and interacting with guests on a daily basis,” said Sheehan. “When I joined the company, one of my goals was to ensure consistency across our fleet and make sure that we are delivering exceptional cruise vacations for our guests. Participating in ‘Undercover Boss’ helped me to see that we have phenomenal crew members who are working extremely hard to deliver on that promise, but it also shed some light on areas that could be improved.”

Each week, “Undercover Boss” follows a different executive as he or she leaves the comfort of the corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.

During the episode, Sheehan went undercover on two of the company’s Freestyle Cruising ships: Norwegian Epic, the company’s newest, largest and most innovative vessel; and Pride of America, the only US-flagged passenger cruise ship sailing inter-island cruises in Hawaii. While on board, Sheehan worked alongside crew members in various departments.

“It definitely was an eye-opening experience,” added Sheehan. “I’ve always had the utmost admiration for our crew, but after this experience, I can proudly say we have truly remarkable crew members throughout our fleet.”

© www.expertcruiser.comYour online consumer guide for cruise travel and information.

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Live ‘Tweets’ from Allure of the Seas

Posted by Anita Dunham-Potter On November - 21 - 2010

It’s nearly the size of the Empire State Building if you tipped it on its side, longer than four football fields – Allure of the Seas surpasses its sister ship Oasis Of The Seas by two feet to become the world’s largest cruise ship.

The vessel is now in Port Everglades preparing for her maiden voyage on Tuesday, but before then Royal Caribbean is unveiling the ship to the press and travel agents. Allure of the Seas has every imaginable activity, from surfing to ice skating, not to mention a zip-line, and Shrek! Follow ExpertCruiser onboard Sunday through Tuesday with first-hand live ‘tweets’ on what it is like onboard this amazing ship.

allureoasisHave questions? Just ‘tweet’ @ExpertCruiser on Twitter or post a note below.

    follow me on Twitter

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    Cunard gives onboard credit to active and retired military personnel

    Posted by Anita Dunham-Potter On November - 19 - 2010

    In recognition of those who have served and continue to serve in the military, Cunard Line is promoting its military on board credit program for active and retired military personnel. The credit, which ranges from $50 to $250 per stateroom depending on the length of the voyage, is available to members of the United States and Canadian armed forces with appropriate service identification.

    “In honour of the recent Veterans and Remembrance Day holidays, we commemorate and thank those who have fought around the globe to bring peace and freedom worldwide,” said Peter Shanks, president of Cunard Line. “Throughout our 170 year history, we have supported military forces during wartime; today we recognize their dedicated service and hope that this programme provides a small token of our gratitude.”

    The Line’s military personnel on board credit program is available to active military personnel plus retired and disabled military veterans with proper verification as follows:

    • Active personnel currently serving in the following service divisions: Army, Navy, Air Force, Marines, Coast Guard, National Guard, Reserves, Canadian National Defense (military verification certificate).

    • Retired Personnel defined as: Enlisted personnel or officers with a minimum of 20 years of service, medically retired or 100-percent disabled (blue or tan uniformed ID card/Canadian white N.D. 21 ID card).

    • Veterans with an Honourable Discharge serving a minimum of two years or six months in an active war zone in any of the United States service divisions listed above or Canadian National Defense (DD 214 plus current photo ID).
    The on board credit amount is $50 for voyages six days in length or less, $100 for voyages of seven to 13 days, or $250 for voyages of 14 days or longer, offered on a per stateroom basis.

    To request the military personnel on board credit, eligible persons should apply no later than one week prior to the voyage departure date. Guest and sailing information should be accompanied by proof of eligibility and provided to either the guest’s travel agent or to Cunard Line. For more details about how to submit information, contact 1-800-7-CUNARD (1-800-728-6273).

    © www.expertcruiser.comYour online consumer guide for cruise travel and information.

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    Everybody scream! Oprah’s ‘Favorite Things’ cruise giveaway

    Posted by Anita Dunham-Potter On November - 19 - 2010

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    Today Oprah Winfrey had her “Favorite Things” show. This annual show is usually a buffet of luxury gifts and because this year is Oprah’s farewell season it was bigger than ever with a two-day unveiling. Today, was day one and Winfrey shared her favorite things with an audience of people who have given back to their families, communities, and the world.

    So, what did these fine folks get? Lot’s of swanky gifts like diamond watches, cameras, clothes, but the one at the end was pretty near and dear to my heart. At the end of the program a giant box is rolled out by Oprah’s staff dressed in Santa hats. A crane is used to open the box and inside is a giant inflatable replica of Royal Caribbean’s Allure of the Seas, the biggest cruise ship in the world!! Oprah screams to the audience “YOU ARE GOING ON A SEVEN DAY CRUISE!” Yay! United Airlines is chipping in air fare to make this a complete vacation.

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    Fire damage puts Carnival Splendor out of service until mid-January

    Posted by Anita Dunham-Potter On November - 16 - 2010

    Carnival Cruise Lines has cancelled voyages of the Carnival Splendor through the departure of January 9, 2011, to allow time for repairs following an engine room fire last week. The ship is scheduled to re-enter service on January 16, 2011.

    Guests who were scheduled to sail on these voyages will receive a full refund of their cruise fare and air transportation costs, along with a 25 percent discount on a future cruise.

    Carnival Splendor was towed to San Diego following the fire which occurred off the Mexican coast on November 8. A team from the U.S. Coast Guard, NTSB and flag authorities, along with Carnival’s engineers and technicians, is currently on board investigating the cause of the fire. Carnival personnel are being assisted by representatives of the shipyard that built the vessel and other manufacturers of engine room components in assessing damage and necessary repairs.

    “We realize how much guests look forward to their vacations and know that they are very disappointed by this news. We too are disheartened that we are not able to fulfill the dreams of those who have entrusted us with their important vacation plans. We sincerely apologize to everyone who was scheduled to sail on these cancelled voyages and look forward to welcoming them aboard in the future. Now that we have a full technical team engaged in the assessment, we wanted to provide this information as quickly as possible,” said Gerry Cahill, Carnival president and CEO.

    Carnival is contacting travel agents and guests on the affected sailings and providing assistance in finding alternate cruises. Travel agent commissions on the cancelled sailings will be protected.

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    Smoke, fire, and cougars – Oh My!

    Posted by Anita Dunham-Potter On November - 15 - 2010

    John Heald, Carnival Cruise Lines senior cruise director who was onboard the Carnival Splendor during last week’s engine room fire, has an amazing account of the incident on his personal blog – johnhealdsblog.com. John goes into great detail about the sequence of events that unfolded over the course of three days. This is one blog that is must reading if not for how the Carnival Splendor’s crew did a magnificent job keeping everyone safe, but for the humor of John Heald in recalling specific events like the following:

    • A dream sequence that details of Meghan Fox’s bottom.
    • Why John ruined a perfectly good pair of Marks & Spencers boxers.
    • Who were the cougars onboard and what happened to them after the hot fire.
    • How John ended up “wheezing like an asthmatic hamster trying to pull an elephant on a skateboard”.
    • And how Captain Capisi made a ‘stool sample’ on the bridge.

    Don’t miss reading this blog. You will be in awe and you will laugh at the same time. John Heald, we salute you and the Carnival Splendor crew!

    Read more about John Heald on www.expertcruiser.com.

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