http://www.expertcruiser.com/advice/panama-cruise-shipwrecked/ Where savvy cruisers search Wed, 30 Jun 2010 09:03:28 -0500 http://wordpress.org/?v=abc hourly 1 http://www.expertcruiser.com/advice/panama-cruise-shipwrecked/comment-page-1/#comment-2768 Tom D. Thu, 17 Sep 2009 02:31:31 +0000 http://www.expertcruiser.com/?p=2146#comment-2768 It is unfortunate to post an article about a customer's unwarranted complaints. Every Carnival guests must agree to their ticket contract at booking and they are provided with their ticket additional important notices. My point is that the article is one-sided and gives the impression the customers were not treated fairly as the headline states. As unfortunate as the changes in the ship's itineraries were, they were made well aware they were never set in stone and any cruiser knows that you should never plan as if otherwise.. They were notified ahead of time. Such an article unfairly puts a bad face on Carnival and cruising in general. Customers' lack of reading notices and their contracts and being upset about the results should not warrant them getting an article to display poor planning. Yes, making set plans, counting on itineraries not changing when warned possible IS poor planning. It would have been at least fair to do some research for your article and at least state and perhaps empathize with the couple at the same time stating how the cruise line is not responsible and the couple should have been well aware of the possibility itineraries could change. I do not work with Carnival. I enjoy their product and cruising in general. If this were a valid unfair/poor treatment of its customers I would have no gripe. Your article was simply unfair. This could have been a tip for cruisers about how to be aware and plan correctly rather than what you made it be. It is unfortunate to post an article about a customer’s unwarranted complaints. Every Carnival guests must agree to their ticket contract at booking and they are provided with their ticket additional important notices. My point is that the article is one-sided and gives the impression the customers were not treated fairly as the headline states. As unfortunate as the changes in the ship’s itineraries were, they were made well aware they were never set in stone and any cruiser knows that you should never plan as if otherwise.. They were notified ahead of time. Such an article unfairly puts a bad face on Carnival and cruising in general. Customers’ lack of reading notices and their contracts and being upset about the results should not warrant them getting an article to display poor planning. Yes, making set plans, counting on itineraries not changing when warned possible IS poor planning. It would have been at least fair to do some research for your article and at least state and perhaps empathize with the couple at the same time stating how the cruise line is not responsible and the couple should have been well aware of the possibility itineraries could change. I do not work with Carnival. I enjoy their product and cruising in general. If this were a valid unfair/poor treatment of its customers I would have no gripe. Your article was simply unfair. This could have been a tip for cruisers about how to be aware and plan correctly rather than what you made it be.

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