As an ombudsman I receive a lot of e-mails regarding consumer issues with cruise lines. Recently, I received an e-mail from a distraught young man regarding a jewelry purchase he made onboard a Norwegian Cruise Line vessel. The man purchased a gold bracelet for his girlfriend and presented it to her during her cruise. She was happy, he got lucky….at least for a few weeks anyway.
A few weeks after their return home the bracelet (ah-hem) turned her wrist green and started to discolor. Young man got some ‘splainin’ to do. See, he told the girlfriend it was an expensive gold bracelet, but it was really one of those gold-by-the-inch specials all big cruise lines do outside their jewelry stores. Young man said he paid good money and was told it will never tarnish or discolor. Not true. These items do discolor when worn a lot and they don’t cost a lot of money — maybe $40. The young man tried to get a refund from the cruise line and asked for my help. I told him, dude, you were duped now go buy your gal pal a real gold bracelet…. I heard back from the young man and he sadly told me that he and his gal pal are no longer together. She has gone on to more ‘golden’ pastures.