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Voyager of the Seas adorned with longhorns (Photo courtesy of Royal Caribbean Cruise Line)Royal Caribbean Cruises Ltd. and its subsidiary lines Celebrity Cruises and Azamara Cruises announced a deal with Florida Attorney General Bill McCollum whereby the cruise lines will refund $21 million worth of fuel surcharges that they levied on cruise passengers. Royal Caribbean says this affects an estimated 300,000 bookings.

Royal Caribbean, Celebrity, and Azamara customers who have already sailed and were retroactively charged the fuel fee will get full refunds. The surcharges added on average an additional $70 per person to the cost of a cruise. Royal Caribbean says customers who were retroactively charged but have not yet sailed will get their refunds as on-board spending credits. According to the new agreement with the Florida Attorney General’s office, Royal Caribbean will ensure that future surcharges are disclosed to customers in “clear and conspicuous” terms.

The Florida Attorney General’s office opened the investigations after most of the major cruise lines announced late last year plans to add extra charges to help absorb skyrocketing fuel bills. In many cases, travelers who had already paid for their trips or paid deposits have been forced to pay the surcharges.

“Royal Caribbean and Celebrity Cruises are the first cruise lines to step forward and take actions to resolve this matter in their customers’ best interest,” says Attorney General McCollum. He adds, “This resolution will serve as a model for the rest of the cruise line industry and I expect the other companies to take this example and follow suit.”

Let the refund games begin. Who is next? Stay tuned to ExpertCruiser this week as we cover the latest cruise line news from the Seatrade Shipping Convention in Miami.

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One Response to “Let the cruise line refund games begin! Royal Caribbean Cruises Ltd. settles fuel surcharge dispute with Florida Attorney General”

  1. mido says:

    The Florida Attorney General’s office opened the investigations after most of the major cruise lines announced late last year plans to add extra charges to help absorb skyrocketing fuel bills. In many cases, travelers who had already paid for their trips or paid deposits have been forced to pay the surcharges.

    “Royal Caribbean and Celebrity Cruises are the first cruise lines to step forward and take actions to resolve this matter in their customers’ best interest,” says Attorney General McCollum. He adds, “This resolution will serve as a model for the rest of the cruise line industry and I expect the other companies to take this example and follow suit.”

    Let the refund games begin. Who is next? Stay tuned to ExpertCruiser this week as we cover the latest cruise line news from the Seatrade Shipping Convention in Miami.

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