Archive for the ‘Advice’ Category


5 things you absolutely must consider before cruising

Posted by Anita Dunham-Potter On August - 31 - 2012

It’s a blissful thought: sailing off into the sunset on a cruise vacation. Cruising can be an exciting and affordable vacation option. Of course, it’s important to find the right cruise at the right price for your getaway. After all, there are more than 160 ships in the fleets of the 24 major cruise lines and thousands of itineraries worldwide.

Here’s what to consider when selecting your cruise.

Style of ship and cruise line

Cruise lines have their own distinct personalities and ships that reflect them. The size of a ship really does matter. Large ship cruise lines Carnival Cruise Lines and Royal Caribbean International provide a party atmosphere with glitz and high energy. Small ship operators like Silversea Cruises and Seabourn focus on quiet luxury and a more refined experience.

To make sure a line’s usual clientele and ship size is a good match for you, check over the line’s brochures and site. It also doesn’t hurt to visit the bustling online message boards at Cruise Critic and Cruisemates – member postings can offer valuable insight regarding a particular ship and cruise line.

Where to go

Cruise ships can take you almost anywhere on the planet, from the Caribbean or Europe to Asia or Antarctica, so explore a range of possibilities before settling on a preferred route. When you’ve found a trip you love, go over the schedule carefully. If traveling internationally make sure you have valid passports, visas, and any required immunizations.

If you need to fly to your cruise port make sure you allow enough time to get to the ship. Ideally you should try to get to the port at least a day in advance; this added buffer allows you to start off your hard-earned cruise vacation with less stress.

When to go

The holidays, spring break and summer are high season and that usually means higher prices. The shoulder seasons of mid-fall and early spring offer great cruise deals, and may be even more appealing than high season. An Alaska, European or Caribbean cruise in May or September, when the kids are in school, translates into fewer people in port.

Just before and after shoulder season, cruise lines move their ships from one home port to another in a strategic fleet movement that’s called “repositioning.” Of course, those ships don’t move around empty; instead, what you get is a “repositioning cruise” (or “repo cruise”) — a unique, one-way itinerary that is available only once a year. Repositioning cruises are often highly discounted meaning they are a great value.

Lastly, some of the cheapest cruises come during the Caribbean’s hurricane season, particularly in September and October. The price can come at a cost though — your itinerary may be changed and your cruise could be shortened or prolonged.

Pick a stateroom

Consider your itinerary when reserving a stateroom. If you can afford to splurge, a balcony stateroom provides you a private space to relax and get away from the crowded decks. Still, not all cruises are ideal for balconies. A trans-Atlantic crossing doesn’t make a lot of sense for a balcony since the ship is at sea for days and the weather is often cold or too windy to enjoy the space. On the other hand, the appeal of a balcony on an Alaska, Caribbean, European or South American cruise offers amazing scenery that should not be missed. Smaller inside staterooms are adequate for budget-minded cruisers who seem more likely to spend most of their time utilizing the ship’s public spaces.

A great cabin can make or break your cruise. If you’re on a romantic getaway don’t assume you’ll get a bed for two. Check with the cruise line to make sure you reserve a stateroom that offers a queen or king bed option, not fixed twins or pull-down pullman beds.

Lastly, study the ship’s deck plan. Passengers with disabilities might want to book near elevators. Watch out for staterooms with obstructed views – usually the lifeboat deck and those with close proximity to noisy areas like lounges, discos, theaters, pool areas, room service and steward service areas. Staterooms midship on lower decks are best for those prone to seasickness.

Getting the best price

Cruise lines offer travelers a host of discounts, so consider every source when looking for a deal. Check out your credit card as many offer discounts or points towards cruises. Look at all the clubs you belong to, from AAA, airline frequent flier programs and college alumni associations, to union memberships — see if they offer any deals or special rates for members. Also, if you’ve previously cruised with a cruise line you may be in for a repeat cruiser discount.

The majority of cruises are booked by travel agents. Big online agencies like Expedia, Travelocity and Orbitz along with large cruise-only agencies offer competitive prices on a number of cruises. Still, many cruisers prefer to use a local travel agent, but make sure you shop around. Visit Cruise Lines International Association (CLIA) at Cruising.org and search by ZIP code. When you talk to an agent, ask about last minute specials and if they are holding any group space on various cruises. But keep in mind for popular itineraries the best prices are often booked months in advance.

Lastly, watch your spending once onboard. Cruise lines do not make the bulk of their profits from the actual cruise fare – they make it from onboard spending options like bar tabs, spa services, shore excursions, and boutique purchases.

Don’t be vexed when choosing a cruise vacation. If you do a little research on options and pricing you can board the ship without a care in the world. And that’s the only way to cruise.

Reported by © www.expertcruiser.com - Your online consumer guide for cruise travel and information.

Bon voyage!


Cruise couple is bagless in Barcelona

Posted by Anita Dunham-Potter On June - 11 - 2012

Erin and Sean Spital last saw their luggage after checking in at New York’s JFK airport, shortly before they boarded their flight to Barcelona on Iberia Airlines. The couple waited until the last bags made their rounds on the luggage carousel, their bags never arrived. Left with only the clothes on their backs, and with their 7-day Norwegian Cruise Line cruise about to depart, the Spitals did the only thing they could do: They filed a claim with Iberia and went out to buy new clothes.

Naked truth

Lost airline luggage — it’s a problem all cruise lines are dealing with more often these days, especially on European cruises. I’ve been on a number of Mediterranean cruises where dozens of passenger’s bags never made it to the ships for embarkation. Most bags turn up during various ports of call, but not all of them make it. Like the Spitals, their owners just had to make do.

“Many people don’t realize it, but most cruise ships have a small supply of clothing on board that guests can borrow, and there is even formal attire for men and women to rent,” says John Heald, Carnival Cruise Lines senior cruise director. These reserves can usually tide people over, but sometimes passengers become desperate because their bags are truly lost and they can’t find replacement clothes in the ship’s supply or even in port. On those occasions, Heald puts in a “shout out” request for clothes during his live “Morning Show” on the shipboard TV. He once put out a call for a pair of extra-large women’s underwear, and got back seven pairs from sympathetic passengers. “Cruising can really bring the best out in people,” Heald says.

The Spitals received help from their cruise line, too. As Heald duly noted sometimes the best in people does come out. For Sean Spital, who is well over six feet tall, finding clothes was difficult. Thankfully a sympathetic Norwegian crew member of the same height was kind enough to loan some pants during the sailing. The cruise line also helped Erin Spital with clothing and arranged for the couple to keep in constant contact with Iberia. Despite all the help, the Spitals racked up a substantial credit card bill at various ports buying new clothes.

Sadly, the Spitals bags never showed up during their week-long cruise. “We paid more than 400 euros for basics like underwear, shoes, tops, and since it was December some sweaters,” Erin says. The Spitals kept their receipts and filed a claim with Iberia for the cost of their replacement clothing, which came to almost $1,500.

After returning from their cruise, Sean Spital kept calling Iberia daily to find out where their luggage was. Unfortunately, communication was difficult due to language barriers and changing stories. “They didn’t have updated information on the bags or their system was down. Sometimes I just couldn’t understand them and they couldn’t understand me.”

They were told due to the heavy snow storms in Europe and the U.S. in December many bags became displaced. Three weeks after they returned home the Spitals received one bag, which had been pilfered of many items including an expensive shaver, Gucci loafers, and cashmere sweaters. The airline has yet to find the other bag.

Bags of shame

Unfortunately for the Spitals Iberia is ranked the worst airline in Europe for lost luggage. A report in the London Telegraph stated the Spanish carrier lost 19.2 bags for every 1,000 people who boarded its planes during the winter months. Additionally, the carrier was ranked the worst performer in a survey carried out by the Association of European Airlines.

According to the U.S. Department of Transportation, your luggage has a fairly good chance of taking a different trip than you do. The department’s latest Air Travel Consumer Report shows 155,224 reports of “mishandled” bags in February this year, up from 136,066 in February 2009. While the numbers are still high the airlines have improved their baggage handling within the past two years as the number of mishandled baggage claims has declined.

Airlines do their best to find your luggage before declaring it lost. On average, it takes more than a week; in difficult cases, it can take as long as a month. According to the Air Travel Consumer Report, about 2 percent of all missing bags remain lost. So, what do you do when an airline loses your luggage on your cruise vacation? Here are some tips.

  • If your luggage is lost, report it to the airline immediately. The Department of Transportation strongly suggests you fill out a form with the airline the day your baggage turns up missing. If you flew on more than one carrier, the airline you last flew is usually the one responsible for processing your claim — even if the other carrier lost the bag.
  • If your baggage is declared lost, make an itemized list of everything in your suitcase. Assign a value to each item, including the suitcase itself, using the price you paid, but understand that airlines won’t pay full replacement value; they will pay a depreciated value. The maximum claim the airlines are required to pay is $2,800 for baggage lost on a domestic flight and approximately $1,500 for baggage lost on an international flight. The maximum award for international flights changes daily based on that day’s value of “Special Drawing Rights” (SDR) per passenger. The daily value of SDR can be found at the International Monetary Fund’s exchange rate Web site. Additional information on SDR can be found in every airline’s contract of carriage.
  • A similar claims process is involved when luggage is damaged. Open your suitcase right away to check for damaged contents or stolen items. Any damage or lost or stolen items should be reported immediately to the airlines. The same limits apply for damaged luggage as to lost luggage.
  • Tell the cruise line staff that your airline lost your luggage. They can help you keep in touch with the airline regarding the status of your luggage and they can help you get clothing and personal care items.

The Department of Transportation estimates that it takes an airline anywhere from six weeks to three months to pay you for your lost luggage. As for the Spitals, after three months they finally received a check from Iberia for $900, far from their original claim. They are glad it’s over and have vowed to never fly Iberia again.

Reported by Anita Dunham-Potter (editor@www.expertcruiser.com)
Please note this article first appeared on June 2, 2009.

Filled Under Advice, gallery, Ombudsman

9 strategies for cruising nirvana

Posted by Anita Dunham-Potter On March - 21 - 2012

Why are some cruise travelers smarter than others? Simply put, they’ve been there, done that, and through trial and error have concocted strategies that avoid travel mishaps. Here are some tips that guarantee smooth sailing from cruisers in the know.

1. Loyalty=perks
Los Angeles area resident Janice Williams loves to reap the sweet rewards of being a repeat cruiser. On her last repeat cruise, she saved more than $1,000 from a single coupon. That coupon was from Princess Cruises’ “Captain’s Circle,” the line’s program for past guests. Williams is loyal to Princess because she feels the line offers the best past passenger perks in the business.

Most cruise lines confer membership in a loyalty program as soon as passengers complete their first cruise. Members then receive mailings urging them to book another cruise at a special discount. On board, members also receive special treatment; perks can include gifts, upgrades, credits, cocktail parties, in-room bar set up, complimentary laundry service, free Internet, dinner with the captain and free shore excursions.

2. Plot for the perfect stateroom
One thing smart cruisers know is that picking the right stateroom is essential to truly enjoying the cruise. Laney Adams of Ocala, Fla., always studies the ship’s deck plan before booking a stateroom. “It’s the only way to prevent problems with noise along with finding a stateroom with easy accessibility around the ship,” says Adams.

Passengers with disabilities might want to book near elevators. Watch out for staterooms with obstructed views – usually the lifeboat deck and those with close proximity to noisy areas like lounges, discos, theaters, pool areas, room service and steward service areas. Staterooms midship on lower decks are best for those prone to seasickness.

3. Keep watching your fare
The cruise line will never call you if they have lowered the price of your cruise. Therefore, it can really pay off to keep tabs on the price of your cruise after you book. Just ask Scott Larsen of Fairfax, Va.

Last year, Larsen booked a September cruise on Royal Caribbean’s Enchantment of the Seas. He went for the least expensive option: an inside cabin. In July, Larsen was thinking about upgrading his cabin, so he checked the Internet for the current cabin rates. He discovered that the prices had dropped quite a bit. In fact, an outside cabin was now going for $1 less than the price he booked for his inside cabin.

Larsen called Royal Caribbean to see if he could upgrade to the outside cabin. The cruise line told him the upgrade was possible, but he would need to make arrangements through the travel agency that handled his booking: Travelocity. Larsen then contacted Travelocity and the changes were made. Larsen notes that had he chosen to keep the inside cabin, Royal Caribbean would have refunded him $200. He says, “I really prefer the upgrade and I am really happy with the outcome.”

4. Book shore excursions, spa services before you sail
Shore excursions often fill up quickly, and services like spa appointments can be overbooked in the blink of an eye. Savvy cruisers surf the Web long before they sail. When cruising to Alaska last summer Gerry Altmire booked his family’s shore excursions on Holland America’s Web site prior to sailing. “We avoided a lot of disappointment by booking early because the popular flightseeing tours sell out quickly,” said Altmire.

Advance bookings are convenient, and they make for a personalized vacation. Best of all, they save you from rushing around the ship trying to nail down reservations in the first hours of your cruise. Instead, you can actually sit back and enjoy your cruise from the minute you step on board.

5. Notify your credit card company
As credit card fraud has become more global and more sophisticated, so have efforts to ferret out illegitimate charges. Sometimes large purchases will raise a red flag, as I found out when I purchased an emerald in Cartagena, Colombia. The bank called my home to make sure I was the one using the card. Fortunately, a family member was there to let the bank know that I was indeed in Colombia, thus preventing my card from being put on hold.

A stamp of approval in advance of departure will make charging much easier overseas. If you are planning to travel to far-flung destinations, call your credit card company or the bank that issues your card and let them know your travel itinerary — both dates and destinations. Make a note of your card number and the overseas customer service number, and keep them in a safe place separate from the card. That way, if the card is stolen, you will have the necessary information to make a report.

Even with advance notification, you may not be able to spend as you please while you are abroad. Certain charge patterns will still arouse suspicion, and your card may be subject to spending limits, so you should always carry a second credit card.

6. Get to the port a day early
If you live far from the embarkation port, get there a day early. I’ve heard too many stories of people traveling on embarkation day, arriving late and literally standing at the pier, watching their ship sail off without them. That was literally the case for Dini and Tony Saponara of Toronto whose flight from Canada was delayed due to bad weather. Sadly the Carnival Sensation sailed off without them and they were unable to catch up to the ship. Padding your travel time may cost a bit more, but it pays off in the assurance of a stress-free start to your vacation.

7. Carry-on savvy
Upon boarding, you’re separated from your luggage for an indeterminate amount of time. Until then, you’re stuck wearing what you’re wearing. “I always bring a change of clothes and a swimsuit in my carry-on bag so I can change and start enjoying the ship,” says veteran cruiser Nina Lewis of Miami. A lot of first-time cruisers don’t realize it sometimes takes hours for luggage to be delivered to your stateroom. So, take Nina’s advice — bring a change of clothes so you won’t miss any ship time stuck in your traveling clothes.

8. Don’t skip travel insurance
Robert Smith and his wife were on the trip of a lifetime. The couple flew from Arizona to their destination in Europe to embark on a cruise tour of the Baltics. During the cruise Robert injured his leg and thought things would be fine – unfortunately his condition gradually worsened. Eventually Robert needed immediate medical attention. The ship had to disembark the Smiths in St.Petersburg, Russia where Robert was quickly admitted to the hospital.

His wife immediately called their travel insurance company, Travel Guard, to inquire about their coverage for the missed portions of their trip and other expenses they incurred. Upon their safe arrival home, Travel Guard reimbursed them for missed portions of their cruise, medical bills, a hotel stay for his wife while Robert in hospital, and upgraded plane tickets for the medical evacuation home so his wife could sit by him. The Smith’s were fortunate they had excellent travel insurance coverage.

Most cruise lines offer travel insurance, as do several independent third-party insurers like Travel Guard. It’s important to understand that ordinary medical insurance coverage doesn’t travel the same way aboard ship as it does within the United States. Sometimes coverage doesn’t extend to foreign travel at all. Medicare beneficiaries should always purchase travel insurance when they cruise, because they do not have Medicare coverage outside the country.

9. Affordably staying in touch
“I can send text messages from the middle of Caribbean!” marveled teen Amy Green, who was thrilled to have full coverage for the majority of her Disney Cruise Line voyage. Her cell phone looked normal and didn’t indicate it was roaming. Her, provider, it turns out, charges $2.49 a minute while roaming. When Green’s bill arrived a month later, her parents were horrified to see that she owed $225! Using the phone in your stateroom can be even worse as the service can cost between $2-$10 a minute. Internet access onboard is the lowest cost option to stay in touch from the ship; however, to reap the best savings you need to purchase in blocks of time – 60 minutes can cost $25 on up. The most economical way to stay in touch is when you get into port – phone rates are much cheaper on land.

Don’t be vexed when planning your cruise. If you do a little research on options and pricing you can board the ship without a care in the world. And that’s the only way to cruise.

© www.expertcruiser.comYour online consumer guide for cruise travel and information.

Filled Under Advice, Tripblog, What's New?

Cruise industry introduces new safety measures

Posted by Anita Dunham-Potter On February - 12 - 2012

Cruise lines are now required to conduct passenger safety drills before leaving port effective immediately. The new rule was announced by several cruise industry associations: Cruise Lines International Association (CLIA), the largest cruise industry organization in North America, European Cruise Council, and UK-based Passenger Shipping Association. The new policy is in response to the Costa Concordia disaster where 16 people died and 16 are still missing following the ship’s collision with rocks close to the shore of the Italian island of Giglio on January 13 .

Holding muster drills before leaving port goes beyond the existing legal requirement that passengers participate in the safety drills within 24 hours of embarking. Passengers who arrive after drills are held will receive prompt individual or group safety briefings. About 600 of more than 3,000 Corcordia passengers had not participated in the muster drill because they got on the ship within hours of the accident. “There are various means of delivering passenger safety instructions and abandon ship instructions, but we believe the existing international requirement that we provide this instruction within 24 hours can be bettered by doing it immediately upon (passenger) boarding,” said Michael Crye, executive vice president of CLIA. The organizations will consider the findings of the official Concordia investigation when they are released and make further recommendations based on those details, Crye said.

Reported by Anita Dunham-Potter (editor@www.expertcruiser.com)

© www.expertcruiser.comYour online consumer guide for cruise travel and information.


Love Boat Sale! Princess offers 2-for-1 Savings and onboard credits

Posted by Anita Dunham-Potter On February - 10 - 2012

Just in time for Valentine’s Day, Princess Cruises will be offering special fares on cruises to Europe – with The Love Boat® Sale from February 13-20. Passengers can book during the event for up to 2-for-1 savings, plus receive an onboard credit of up to $100. Up to 30 Europe cruise itineraries are included in the sale, including cruises to the romantic cities and islands of the Mediterranean and Greek Isles, as well as “bucket list” destinations such as the Holy Land or British Isles.

In addition to the sale fares, passengers booking interior or oceanview staterooms can receive an onboard credit of $25 (cruises up to 9 days) to $50 (cruises 10 days or longer), and in balcony staterooms or above can get credits of $50 (cruises up to 9 days) or $100 (for sailings 10 days or longer). All onboard credits are offered per stateroom.
Examples of sale fares include:

• 12-day Grand Mediterranean cruises from $1,145

• 12-day Greek Isles cruises from $1,145

• 12-day Holy Land cruises from $1,595

• 12-day British Isles cruises from $1,790

All cruise prices are per person. The Love Boat® Sale runs from February 13 at 12:01 am through February 20 at 11:59 pm, and is available to residents of the United States, Canada, Puerto Rico and Mexico.

Additional information about Princess Cruises is available through a professional travel agent, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company’s website at www.princess.com.

Reported by Anita Dunham-Potter (editor@www.expertcruiser.com)

© www.expertcruiser.comYour online consumer guide for cruise travel and information.


Disney announces new ports and itineraries for 2013

Posted by Anita Dunham-Potter On January - 24 - 2012

In 2013, Disney Cruise Line will offer new itineraries, including an expanded portfolio of European cruises with new destinations such as Venice, Italy, and the Greek Isles. In addition, Disney Cruise Line will utilize a second homeport in Florida, with Caribbean sailings departing from the Port of Miami for the first time.

With the addition of the Disney Dream and Disney Fantasy to the fleet of cruise ships, Disney Cruise Line is able to take more families to more destinations around the world. Disney Cruise Line has always catered to the unique vacation needs of families, and next year will be enhancing the cruise options for guests — whether it’s sun and sand in the Caribbean, outdoor adventures in Alaska or experiencing the wonders of Europe.

Highlights of the Disney Cruise Line 2013 schedule (which can be booked beginning Jan. 23, 2012) include…

Mediterranean from Barcelona

disneygreece

Beginning June 1, 2013, the Disney Magic returns to Europe with plenty of new twists to the Mediterranean itineraries, including a four-night option and special 12-night sailings in
The new 12-night sailings visit destinations such as Venice, Italy, and Croatia’s Dalmatian Coast on one itinerary and Ephesus, Turkey and the Greek Isles including Athens, on another. Each itinerary will offer a sailing departing in June and another departing in July.addition to seven-night itineraries that treat guests to the best of Europe during the three-month season.

All itineraries depart from Barcelona, Spain, as the Disney Magic takes guests on an exciting journey of richly diverse cities, cultures and people. With romantic boulevards, bustling bazaars, iconic locations, mild climates, sun-drenched islands and the brilliant blue Mediterranean Sea, guests will enjoy a world-class family vacation with legendary Disney guest service.

Rates start at $796 per person for four-night cruises, $1,015 per person for seven-night cruises and $2,244 for 12-night cruises departing from Barcelona for a standard inside stateroom, based on double occupancy.

Four-night Mediterranean Getaway

Ports: Barcelona; Nice (Villefranche), France; Palma de Mallorca, Spain

Departure dates: July 9, Aug. 6

Seven-night Mediterranean Cruise

Ports: Barcelona; Nice (Villefranche), France; Florence (La Spezia), Italy; Rome (Civitavecchia), Italy; Naples, Italy

Departure dates: June 1, 8, Aug. 10, 17, 24, 31

12-night Mediterranean with Greece

Ports: Barcelona; Nice (Villefranche), France; Florence (La Spezia), Italy; Rome (Civitavecchia), Italy; Athens (Piraeus), Greece; Ephesus (Kusadasi), Turkey; Mykonos, Greece; Valetta,

Malta

Departure dates: June 15, July 13

12-night Mediterranean with Venice

Ports: Barcelona; Nice (Villefranche), France; Florence (La Spezia), Italy; Rome (Civitavecchia), Italy; Naples, Italy; Venice, Italy (overnight); Dubrovnik, Croatia; Valetta, Malta

Departure dates: June 27, July 25

Bahamas and Western Caribbean from Miami
The itineraries offer families magical days at sea to explore all of the fun aboard the Disney Wonder and days in port to lounge on warm, golden beaches, to swim and snorkel in azure waters or to shop to their heart’s content in exotic marketplaces.Disney Cruise Line will sail from Miami for the first time on Dec. 23, 2012. One six- and one seven-night Caribbean sailing aboard the Disney Wonder will set the stage for a schedule of four- and five-night cruises from Miami to the Bahamas and Western Caribbean between Jan. 5, 2013, and May 2, 2013. The four- and five-night cruises have a variety of itineraries. Ports of call may include Cozumel, Mexico; Grand Cayman; Key West; Nassau, Bahamas, and Disney’s private island, Castaway Cay.

Rates for four- and five-night cruises departing from Miami start at $440 per person for a standard inside stateroom, based on double occupancy.

Five-night Caribbean

Ports: Miami, Cozumel, Castaway Cay

Departure dates: Jan. 5, 19, Feb, 2, 16, March 2, 16, 30, April 13, 27

Five-night Caribbean

Ports: Miami, Grand Cayman, Cozumel

Departure dates: Jan. 14, 28, Feb. 11, 25, March 11, 25, April 8, 22

Four-night Bahamas

Ports: Miami, Key West, Nassau, Castaway Cay

Departure dates: Jan. 10, 24, Feb. 7, 21, March 7, 21, April 4, 18, May 2

Reported by Anita Dunham-Potter (editor@www.expertcruiser.com)

© www.expertcruiser.comYour online consumer guide for cruise travel and information.