Norwegian Epic, the largest ship ever to dock in the Manhattan Cruise Terminal, arrived today for her official inaugural festivities following her maiden transatlantic seven-day voyage from Southampton, UK. Norwegian Epic with a height of 200 feet cleared the Verrazano Bridge by approximately 24 inches at 7:40 a.m.

The 153,000 gross tons, 4,100 passenger Norwegian Epic, Norwegian Cruise Line’s largest and most innovative ship ever, enjoyed a smooth and successful first sailing before arriving in New York this morning. The ship, billed as the world’s largest floating entertainment venue with world-class entertainment unlike anything before seen at sea. There are 20 dining options, a Svedka ice bar, a 2-story Wii, two 3-lane bowling alleys, a rock-climbing and an aqua park, among other fun features.

The ship will be officially christened by country music superstar Reba McEntire at 2 p.m. ET on Friday, July 2. Comedian and “Curb Your Enthusiasm” star Jeff Garlin will serve as host of the ceremony. The ship, which is docked at Pier 88 at the Manhattan Cruise Terminal, will then sail on a two-day preview sailing, before returning to the pier the morning of July 4th to host the Macy’s 4th of July Fireworks Spectacular.

Erin and Sean Spital last saw their luggage after checking in at New York’s JFK airport, shortly before they boarded their flight to Barcelona on Iberia Airlines. The couple waited until the last bags made their rounds on the luggage carousel, their bags never arrived. Left with only the clothes on their backs, and with their 7-day Norwegian Cruise Line cruise about to depart, the Spitals did the only thing they could do: They filed a claim with Iberia and went out to buy new clothes.

Naked truth

Lost airline luggage — it’s a problem all cruise lines are dealing with more often these days, especially on European cruises. I’ve been on a number of Mediterranean cruises where dozens of passenger’s bags never made it to the ships for embarkation. Most bags turn up during various ports of call, but not all of them make it. Like the Spitals, their owners just had to make do.

“Many people don’t realize it, but most cruise ships have a small supply of clothing on board that guests can borrow, and there is even formal attire for men and women to rent,” says John Heald, Carnival Cruise Lines senior cruise director. These reserves can usually tide people over, but sometimes passengers become desperate because their bags are truly lost and they can’t find replacement clothes in the ship’s supply or even in port. On those occasions, Heald puts in a “shout out” request for clothes during his live “Morning Show” on the shipboard TV. He once put out a call for a pair of extra-large women’s underwear, and got back seven pairs from sympathetic passengers. “Cruising can really bring the best out in people,” Heald says.

The Spitals received help from their cruise line, too. As Heald duly noted sometimes the best in people does come out. For Sean Spital, who is well over six feet tall, finding clothes was difficult. Thankfully a sympathetic Norwegian crew member of the same height was kind enough to loan some pants during the sailing. The cruise line also helped Erin Spital with clothing and arranged for the couple to keep in constant contact with Iberia. Despite all the help, the Spitals racked up a substantial credit card bill at various ports buying new clothes.

Sadly, the Spitals bags never showed up during their week-long cruise. “We paid more than 400 euros for basics like underwear, shoes, tops, and since it was December some sweaters,” Erin says. The Spitals kept their receipts and filed a claim with Iberia for the cost of their replacement clothing, which came to almost $1,500.

After returning from their cruise, Sean Spital kept calling Iberia daily to find out where their luggage was. Unfortunately, communication was difficult due to language barriers and changing stories. “They didn’t have updated information on the bags or their system was down. Sometimes I just couldn’t understand them and they couldn’t understand me.”

They were told due to the heavy snow storms in Europe and the U.S. in December many bags became displaced. Three weeks after they returned home the Spitals received one bag, which had been pilfered of many items including an expensive shaver, Gucci loafers, and cashmere sweaters. The airline has yet to find the other bag.

Bags of shame

Unfortunately for the Spitals Iberia is ranked the worst airline in Europe for lost luggage. A report in the London Telegraph stated the Spanish carrier lost 19.2 bags for every 1,000 people who boarded its planes during the winter months. Additionally, the carrier was ranked the worst performer in a survey carried out by the Association of European Airlines.

According to the U.S. Department of Transportation, your luggage has a fairly good chance of taking a different trip than you do. The department’s latest Air Travel Consumer Report shows 155,224 reports of “mishandled” bags in February this year, up from 136,066 in February 2009. While the numbers are still high the airlines have improved their baggage handling within the past two years as the number of mishandled baggage claims has declined.

Airlines do their best to find your luggage before declaring it lost. On average, it takes more than a week; in difficult cases, it can take as long as a month. According to the Air Travel Consumer Report, about 2 percent of all missing bags remain lost. So, what do you do when an airline loses your luggage on your cruise vacation? Here are some tips.

• If your luggage is lost, report it to the airline immediately. The Department of Transportation strongly suggests you fill out a form with the airline the day your baggage turns up missing. If you flew on more than one carrier, the airline you last flew is usually the one responsible for processing your claim — even if the other carrier lost the bag.
• If your baggage is declared lost, make an itemized list of everything in your suitcase. Assign a value to each item, including the suitcase itself, using the price you paid, but understand that airlines won’t pay full replacement value; they will pay a depreciated value. The maximum claim the airlines are required to pay is $2,800 for baggage lost on a domestic flight and approximately $1,500 for baggage lost on an international flight. The maximum award for international flights changes daily based on that day’s value of “Special Drawing Rights” (SDR) per passenger. The daily value of SDR can be found at the International Monetary Fund’s exchange rate Web site. Additional information on SDR can be found in every airline’s contract of carriage.
• A similar claims process is involved when luggage is damaged. Open your suitcase right away to check for damaged contents or stolen items. Any damage or lost or stolen items should be reported immediately to the airlines. The same limits apply for damaged luggage as to lost luggage.
• Tell the cruise line staff that your airline lost your luggage. They can help you keep in touch with the airline regarding the status of your luggage and they can help you get clothing and personal care items.

The Department of Transportation estimates that it takes an airline anywhere from six weeks to three months to pay you for your lost luggage. As for the Spitals, after three months they finally received a check from Iberia for $900, far from their original claim. They are glad it’s over and have vowed to never fly Iberia again.

If there was one resounding message amongst cruise line executives at Cruise Shipping Miami’s State of the Industry session it was – the customers are back! The tone was a far cry from last year’s convention where the weakened economy overshadowed each presentation.

Kevin Sheehan, CEO of Norwegian Cruise Line joked that everyone should have taken his advice last year to buy Carnival Corporation and Royal Caribbean stock, shares in these companies have risen by almost 100 and 300 percent, respectively. Continuing on the stock theme Sheehan noted that the stock market is usually a leading indicator as to where an industry is headed. “We should all feel a sense of cautious optimism that the industry is being looked upon so favorably,” said Sheehan.

Now that the industry is rebounding the other message is prices are going up. “Most lines lost 10 to 20 percent off their ticket price in 2009”, said Gerry Cahill, president and ceo of Carnival Cruise Lines. He added, “We’re all pushing to rebuild that price.”

“It will take time for us to get to the pricing that the industry deserves,” said Dan Hanrahan, president and CEO of Celebrity Cruises. Hanrahan said he expects the industry yields to increase by 3 percent to 4 percent this year. Still, he doesn’t think the cruise industry got the yields it deserved back in 2006 when the economy was stable.

Cruise executives touted the value of a cruise vacation as key to its continued growth. “A study found a family on a five-night cruise could save 15 percent compared with going to Las Vegas or Orlando,” said Norwegian’s Sheehan.

The executives also talked about the growth of worldwide fleet deployment and new destinations. There were also harsh words for Alaska governor (Sean Parnell) who was seated in the audience. Holland America Line president and ceo Stein Kruse stated that Alaska’s 30 year record of cruise passenger growth ended in 2009 and capacity is down 17 percent this year – the only place in the world where there is a decline in cruise tourism.

“Alaska’s regulatory environment is more burdensome and costly than anywhere else in the world,” Kruse said. He went on to state that since the 2006 citizens’ ballot initiative, Alaska has collected $200 million in taxes that they don’t know where to spend it on.

Kruse added that the cruise industry supports reasonable environmental but is concerned with “overzealous regulations” when the technology does not exist to meet those regulations. “We can redeploy to other destinations if we’re not able to comply with reasonable operating requirements,” he added.

Norwegian Cruise Line today announced a new partnership with Nickelodeon in which select Norwegian ships will feature Nickelodeon-themed family entertainment and programming all year long. Beginning in April on Norwegian Jewel and this summer on Norwegian Epic, Nickelodeon and Norwegian experiences for the entire family will include: character meet and greets; interactive game shows; and more. The three-year partnership also includes select specialty Nickelodeon-themed cruises each year, featuring Nickelodeon TV stars, show premieres and continuous themed-entertainment on the ship.

Nickelodeon at Sea will launch on Norwegian Jewel when the ship begins sailing from New York in late April, and on Norwegian’s latest addition to its fleet—Norwegian Epic–when she launches in July. Each cruise will feature live Nickelodeon-themed interactive shows, including: SlimeTime LIVE! with Nick’s signature slime; Nick Live! Poolside entertainment; character breakfasts and meet and greets; Nick-themed dance parties; and more. Nickelodeon-themed elements will also be incorporated into Norwegian’s Kids’ Crew program.

In addition to the year-round programming on Norwegian Jewel and Norwegian Epic, special Nickelodeon-themed cruises will be offered annually where families can immerse themselves in everything Nickelodeon all day, every day. These unique cruises will include: special appearances by the Network’s live talent; show premieres; more live game shows; even more opportunities to visit with kids’ favorite Nick characters; and much more. The first of the Nickelodeon-themed specialty cruises is scheduled on Norwegian Jewel later this year. More details and an on sale date will be released soon.