The Great American Steamboat Company’s American Queen arrived in its homeport of Memphis today after her first voyage up the Mississippi River since 2008. The U.S.-flagged steamboat was welcomed to the revitalized Beale Street Landing marking the return of overnight cruises on the great rivers of America’s heartland and the continuation of the Delta Queen Steamboat Company legacy.

Originally built in 1995 by the Delta Queen Steamboat Company, the American Queen is the largest and most opulent steamboat ever built accommodating 436-guests. Steeped in history, nostalgia and tradition, the steamboat offers an unrivaled All-American hospitality experience from its elegant staterooms to its palatial public spaces and celebrated Southern cuisine of famed Chef Regina Charboneau, the line’s Culinary Director.

“Today is a dream come true as we revive the fabled steamboat experience, introducing river communities to thousands of travelers, especially our hometown of Memphis,” shared Great American Steamboat Company President Jeff Krida. “The smiling faces greeting us here in the ‘Capital of Southern hospitality’ is humbling and it is no surprise most of our crew calls Memphis home.”

As the American Queen approached downtown Memphis, it was met by the city’s residents and family members of the crew. The Great American Steamboat Company has hired 300+ employees from the area, including the steamboat crew, and an economic impact of $89 million is anticipated for the region.

Guests began disembarking to explore sites including Graceland and the legendary ducks of the Peabody Hotel boarded the vessel for an honorary inspection on behalf of Memphis. Friday, April 27, Priscilla Presley will serve as godmother of the American Queen in an afternoon christening ceremony at Beale Street Landing. Presley and the Great American Steamboat Company share a common passion towards the city of Memphis which will be a theme of the festivities featuring performances by local musicians, the sounds of the American Queen Calliope and a bottle of champagne crashing against the hull.

After the christening, the American Queen will depart for her inaugural voyage up the Mississippi River to the Ohio River with stops in Henderson, Ky., Louisville, Ky., and Madison, Ind., before arriving in her disembarkation city of Cincinnati, Ohio. On May 2 in Louisville, she will take part in the wonderful tradition of the Kentucky Derby Festival’s Great Steamboat Race with the Belle of Louisville and Belle of Cincinnati.

A variety of voyage lengths, ranging from three nights to ten nights, and fares beginning at $995 per guest, offers exceptional value and convenience, with little or no flying required. With departures from iconic cities of Memphis, New Orleans, St. Louis, St. Paul, Cincinnati and Pittsburgh, this legendary mode of travel is easy to enjoy. A pre- or post-cruise luxury hotel stay, all bottled water and soft drinks, wine and beer at dinner and complimentary shore adventures are included in each port of call.

For additional information and reservations, kindly contact the Great American Steamboat Company at 888-749-5280, visit online at www.GreatAmericanSteamboatCompany.com

Ambassadors International, owners of the historic Delta Queen, have chartered the vessel to Harry Phillips, owner of Chattanooga Water Taxi and Fat Cat Ferry in Chattanooga, Tennessee, to act as caretaker. Ambassadors said the paddlewheeler will operate as a boutique hotel, preserved in its current state and managed by Sydney Slome, owner of Chattanooga’s StoneFort Inn. Slome purchased the historic inn from Phillips two years ago.

Ambassadors said it continues to search for a buyer to operate Delta Queen as an overnight vessel while also pursuing a congressional exemption to enable the 82-year-old wooden vessel to resume service.

Delta Queen is a National Historic Landmark and recently was nominated for inclusion on the National Trust for Preservation’s 2009 list of America’s Most Endangered Historic Places. Ambassadors stated that the agreement with Phillips states that the vessel will not be altered in any way. The company selected Phillips due to his knowledge of restoring and maintaining historical properties and his maritime experience.

“The Delta Queen is a national treasure and she will be cared for accordingly until her return to overnight cruise service,” Phillips said.

The boat offers 87 cabins for overnight stays. Slome plans to book Delta Queen’s entertainment venues and offer Dixieland jazz and shows ranging from cabarets to musical revues. Group tours are envisioned, to teach visitors about steam technology. Delta Queen is scheduled to depart New Orleans for Chattanooga in February. It will moor at Chattanooga’s Coolidge Park Landing.

(First published on April 3, 2006)

Rebecca Douglass booked her river cruise from Amsterdam to Budapest directly from Viking River Cruises nine months in advance and was eagerly counting off the days until embarkation. Then, six weeks before departure, Viking called her with a surprise: She and her friends had been bumped off the ship to make room for a charter group.

You may have heard of being bumped off an airline flight, but did you know you could be bumped off a cruise ship? Indeed, you can.

The most publicized case of cruise bumping occurred last fall when Carnival Cruise Lines canceled sailings for three ships over a six-month period so the vessels could house New Orleans residents displaced by Hurricane Katrina. Carnival offered its bumped customers full refunds and the opportunity to rebook their cruises on any Carnival ship. Guests who rebooked received a $100-per-person shipboard credit. Carnival notes that the majority of guests understood the extraordinary circumstances and booked other Carnival cruises.

But most bumps don’t go so gently, especially when some passengers get bumped and others don’t. So who gets bumped — and why?

The usual reason is overbooking, sometimes (as in Rebecca Douglass’s case) when a charter group turns up. Other reasons include itinerary changes on multi-segment cruises and changes in vessel availability. According to travel agents, the luckless “bumpee” can be just about anyone. The decision can depend to how a passenger booked his cruise, what cabin category he’s in, and even how he booked his airline tickets.

The law is on the side of the ship owner

There are no federal or state laws prohibiting a cruise line from bumping passengers because of overbooking. Each cruise line has its own bumping policies, which are stated in the terms and conditions of it passenger contract.

In the case of Viking River Cruises, the passenger contract has a special provision for charter bumps. It states: “In the event of charters of the vessels, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Owner or Operator of the vessel identified in this brochure may, at any time, cancel, advance or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to passengers by reason of any such cancellation, advancement or postponement.”

Language like this should give a traveler pause. Not only does it specifically name “charters” (which are voluntary business opportunities) in a list of otherwise uncontrollable conditions, it plainly states that the company will accept no liability for any passenger loss “whatsoever.” “Whatsoever” is a word you really don’t want hanging around your cruise vacation, yet you will find it in most every cruise line’s passenger contract.

Travelers find ways to get what they want

So what is the poor bumped traveler to do?

First, dig in your heels. You don’t have to go down without a fight.

“If the cruise line calls to bump my client, my client does not have to accept it,” says Ben Catalina of Cruises Inc. in San Antonio, Texas. Catalina has had about a dozen clients involved in a cruise bump, and each time it was because the cruise line needed more rooms in a particular cabin category.

Catalina advises all clients to either refuse to be bumped or to negotiate for upgrades, refunds, shipboard credits, pre-cruise lodging — or whatever compensation would make the client happy. “It’s just like an airline bump, but much more is involved and it is a bigger investment,” he points out.

As it turns out, only one of Catalina’s clients accepted a bump, and that was after the cruise line offered her an upgrade to a suite and a refund of $500 to take a sailing two weeks after her scheduled cruise. Catalina believes this client was singled out for the bump because she had purchased her airfare through the cruise line and so would not incur any fees to change her tickets.

But for those travelers whose vacation schedules aren’t flexible — and for those who just don’t want to be bumped — Catalina says, “Stand firm.” Usually, the cruise line will accept your decision and move on to the next candidate.

Doing the right thing

In the case of the Viking River Cruises charter bump, the cruise line took a proactive stance, offering the Douglasses a suitable remedy.

“As with airlines and hotels, cruise ships on occasion become overbooked,” says Lisa Juarez, vice president of marketing communications for Viking River Cruises. “From time to time, but not as regular practice, Viking River Cruises also has itinerary departures that become oversold,”

Juarez notes that Viking typically offers customers another sailing of similar value or similar duration. “We try to accommodate clients’ needs and work with them to fulfill their travel expectations,” she says. “Each situation is evaluated based on circumstances and handled on an individual basis.”

The Douglasses rebooked on a similar itinerary and were upgraded to a higher cabin category. They were also refunded the difference in cost between their initial cruise and hotel package and the new one. Moreover, Viking made custom air and hotel arrangements for them for a pre-cruise stay in their departure city.

“We don’t offer custom packages, but we wanted to accommodate them the best we could,” says Juarez. In fact, the Douglasses were pleased with Viking’s offer.

Bump insurance?

There is no travel insurance policy that covers getting bumped off a cruise. Travel Guard, one of the largest travel insurers, specifically excludes from its cruise coverage any travel arrangements changed or canceled by the cruise line.

The best defense against an unwanted bump is a good travel agent — one who will advocate for you and throw the weight of his agency’s future business behind you. After all, cruise lines worry about getting the heave-ho, too.

As the Delta Queen left Pittsburgh for a recent 10-day Ohio River cruise, the last of America’s wooden paddlewheel steamers played its famous calliope for passengers and swarms of fans gathered along the banks of the Allegheny and Ohio rivers.

This scene is a typical one that has played out since 1927 along America’s great waterways. But it’s not business as usual. A “Save the Delta Queen” banner hangs from the deck railing reflecting the hope that this will not be the last summer for this historic boat.

Double trouble

The Delta Queen’s survival is threatened by a 1966 federal fire safety law called the Safety at Sea Act, which prohibits any wooden vessel with more than 50 passengers from making overnight voyages. The boat carries 174 passengers and 80 crew. Despite the law, the Delta Queen has won nine congressional exemptions. The latest will expire in October, and efforts in Washington to renew it have failed thus far.

Why, after 40 years, is the exemption about to be pulled? The reasons appear to be political.

Majestic America Line, which operates the Delta Queen along with four other steamboats, says the real opposition has been Congressional allies of the Seafarers International Union. The union represented the Delta Queen’s crew for more than 30 years, until Majestic America took over the boat in 2006 and made them non-union. Since then, two union-friendly congressmen, Representative James Oberstar of Minnesota and Senator Daniel Inouye of Hawaii have actively pursued to permanently dock the Delta Queen, stating the ship isn’t meeting safety standards.

Majestic America is quick to point out that the Delta Queen has an excellent safety record despite its wooden superstructure. The hull is made of steel and the wood has been coated with fire-resistant paint, every room is equipped with heat and smoke detectors, and modern sprinkler and electronic monitoring systems have been installed. Additionally, there is a guard on duty who patrols the ship during the night. Also, like big cruise ships, the Delta Queen’s passengers and crew undergo a fire and boat drill at the beginning of each cruise.

If Congressional opposition wasn’t a big enough obstacle there’s another issue. Ambassadors International, the parent company of Majestic America Line, announced last month that it is selling its steamboat business to concentrate on its international cruise line, Windstar. The company says it’s hopeful that it will find a buyer who will continue to operate all its steamboats.

Oddly, when it comes to ownership it seems that change is business as usual for the Delta Queen; it has changed owners six times.

National treasure

The Delta Queen was built in 1926 to transport passengers and cargo on California’s waterways. During World War II, the boat was called into military service in order to transport troops on the West Coast. In 1947 the boat was decommissioned and was purchased by Greene Line Steamers of Cincinnati, who transported the boat on a barge through the Panama Canal, to its new home where it would cruise the Mississippi, Ohio, and Missouri rivers.

“The Delta Queen has soul,” says Mary Charlton, the boat’s historian. As I walked with Charlton around the Delta Queen, I have to agree with her soulful assessment. The Delta Queen is a product of a by-gone era with its stained-glass windows, elegant red mahogany woodwork, and rare Siamese ironwood floors.

Charlton points out the 32-whistle, steam-driven calliope whose 44-karat gold-plated pipes fill the air with happy tunes each evening as the boat cruises. She then shows me the original bell that came from a steamboat Mark Twain rode on in the 1880s when he was researching his book “Life on the Mississippi.”

Indeed, history is everywhere around the Delta Queen.

“She is the only remaining example of a time when our rivers were our superhighways,” adds Charlton. She says for that reason the boat has been designated a National Historic Landmark.

Chasing Delta

As the Delta Queen left Pittsburgh many fans drove six miles downriver to meet the boat at its first lock, Emsworth Lock and Dam. As the boat entered the 110-by 600-foot chamber the calliope bellows out “The Pennsylvania Polka.”

Within minutes of the first notes, a traffic jam had formed on the roads leading to the dam. People crowded against the metal fencing to get a better view and many came equipped with cameras and camcorders in hand. For most, the opportunity to wave to passengers and watch the technical marvel of the lock was a fun change of pace.

However, for some the vision of the Delta Queen lowering in the lock was a somber one. Pittsburgh residents Ellen and Bill Simpson had chased the Delta Queen downriver because it might be the last time they see it. With tears in her eyes, Ellen talked about how much the boat means to them. The couple has cruised on the Delta Queen a half dozen times over the years and hopes to be able to continue doing so. “It’s an American classic,” said Ellen. “We must save it.”

If the Delta Queen is spared, it won’t be the first time. In 1970 the boat had a jazz funeral in New Orleans before winning a last-minute exemption. Let’s hope the politicians in Washington wake up and grant this great steamboat the exemption it truly deserves.

For more information on how you can help visit the Save the Delta Queen site.

Majestic America Line announced that it has cancelled cruises on the American Queen departing after November 8, 2008, and on Empress of the North for cruises departing after August 2, 2008.

Majestic America Line apolgizes for the inconvenience but says “soft advance bookings” are making the cancellations necessary. The line is offering their customers a full refund or rebooking with a 50% discount.

This bad news follows last month’s annoucement by Ambassadors International that it is selling Majestic America Line.

Stay tuned for more news…