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Carnival speaks: No mutiny onboard the Carnival Miracle
Yesterday we posted a story that was in USA TODAY regarding a ‘mutiny’ onboard the Carnival Miracle because the ship could not sail to the Caribbean due to Tropical Storm Hanna. According to Carnival Cruise Lines’ vice president of corporate communications, Tim Gallagher, there is no mutiny onboard the Carnival Miracle. “The term mutiny is an overstatement,” he says. Gallagher goes on to state the opposite, in that, the vast majority of the passengers understand that the itinerary changes were made because of the storm and in their best interest. Many passengers are telling the crew that they think they are handling the situation well and thanking them for their efforts.
Nevertheless, there is still a group of guests who are still venting their disappointment. Gallagher says Carnival has “made every effort ” to keep guests informed about the hurricane/tropical storm and it’s movements. He says they’ve been putting color posters of the storm track and forecast in the lobby. Additionally, the captain has made many announcements and is staying visible around the ship.
Carnival has apologized to all of their guests who have had their vacations disrupted by itinerary changes as a result of hurricanes. Still Carnival says their focus is safety for the guests and crew.
Gallagher says, “In every instance we are seeking to find alternative ports that will allow us to keep the vessel in fair weather so that our guests may enjoy their cruise as much as possible.”
One last thing: All the posts and quotes that USA TODAY used in their story have been removed from Cruise Critic. Apparently, the board atmosphere was ripe with angry posts and insults and Cruise Critic decided it was too much and deleted threads.
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I was a passenger on the Carnival Miracle 8/29.
And yes I was VERY disappointed to say the least. Not so much the fact that the itinerary was changed but the way it was handled.
Having cruised numerous times I am well aware of the technology aboard these ships, it was obvious the captain was well aware of the storms that we were heading towards BUT what Carnival did was hand out a memo on the way onto the ship stating that there was a possibility of an itinerary change, he told us about an hour after leaving port that we were headed to Port Canavaral, had we known we would not have boarded the ship. THEN once we LEFT Port Canavaral the Captain AGAIN announced a change in that we were headed to Nassau, not too long after that we were notified that Freeport Bahamas would be the next port we would go to. We tried to make the best of it BUT IT WAS POURING RAIN, they cancelled all the excursions because of the weather, now really tell me they didn’t know this. We left the Bahamas and once again the Captain announced yet another itinerary change… heading to Newport RI. Not exactly a tropical location… South Carolina would have sufficed at least there is a beach!!
The Captain’s worst mistake was how he addressed the passengers.
“You paid for 3 ports, I took you to 3 ports & ladies you still don’t have to cook & clean & make beds for 8 days” ” I could have told you to mind your business”! Now I am a business woman & I am also italian as is the Capitain of this ship & that day I was ashamed of being the same nationality as this barbaric fool. Knowing that you have disgruntled passengers on the ship at the very least address them with some level of respect, he showed absolutly NO CLASS & as a Captain he should have known better. I for one will address that issue with corporate directly. As for the crew, they were wonderful with the exception of 3 in the casino that have no business being in an industry that interacts with the public. Understanding that we booked this cruise during hurricane season ( mind you every cruise I have been on has been during hurricane season) I was well aware of the possibilty of changes but we were brought to places that were just the opposite of what we had planned, all the other cruise lines changed their itineraries but were still brought to tropical ports. We took a launch from the ship to Newport RI…. why could we not do this from Bermuda?? So many questions went un answered by the officers on this ship & although I do not agree in people taking it out on the crew that worked so hard trying to keep everyone as happy and comfortable as possible my gripe is with the Captain for the discriminating comments & arrogance & Carnivals Mgmt and their lack of being able to handle this properly.
Ouch Josie. Sounds like the captain did everything wrong in your situation. Not handled well at all.
The Captain’s worst mistake was how he addressed the passengers.
“You paid for 3 ports, I took you to 3 ports & ladies you still don’t have to cook & clean & make beds for 8 days” ” I could have told you to mind your business”! Now I am a business woman & I am also italian as is the Capitain of this ship & that day I was ashamed of being the same nationality as this barbaric fool. Knowing that you have disgruntled passengers on the ship at the very least address them with some level of respect, he showed absolutly NO CLASS & as a Captain he should have known better. I for one will address that issue with corporate directly. As for the crew, they were wonderful with the exception of 3 in the casino that have no business being in an industry that interacts with the public. Understanding that we booked this cruise during hurricane season ( mind you every cruise I have been on has been during hurricane season) I was well aware of the possibilty of changes but we were brought to places that were just the opposite of what we had planned, all the other cruise lines changed their itineraries but were still brought to tropical ports. We took a launch from the ship to Newport RI…. why could we not do this from Bermuda?? So many questions went un answered by the officers on this ship & although I do not agree in people taking it out on the crew that worked so hard trying to keep everyone as happy and comfortable as possible my gripe is with the Captain for the discriminating comments & arrogance & Carnivals Mgmt and their lack of being able to handle this properly.