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Carnival Triumph cruise from hell docks in Mobile

Posted by Anita Dunham-Potter On February - 14 - 2013

The Carnival Triumph, which was disabled after an engine room fire, finally docked Thursday night in Mobile, Alabama. Passengers endured five nightmarish days at sea that was marked by overflowing toilets, food shortages and foul odors. Clearly this wasn’t the vacation described in the glossy cruise brochures. Indeed, Carnival CEO Gerry Cahill apologized at a news conference and later on the public address system as passengers were disembarking. The company is compensating Triumph’s passengers with a full refund of the cruise fare, a future cruise credit to the amount paid for the voyage, all expenses for transportation, expenses and reimbursement of all shipboard purchases during the voyage (excluding casino charges, art and gift shop purchases) along with an additional $500 per passenger.

The company also stated that it would cancel 14 more voyages of the Triumph while it undergoes repairs. The affected sailings were from Feb. 11 to April 13. The company said guests booked on the later Triumph voyages will receive a full refund of their cruise fare as well as any other pre-paid non-refundable transportation costs. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise.

Reported by © www.expertcruiser.com – Your online consumer guide for cruise travel and information.

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